Returns
We are committed to happy customers. If for some reason you are unhappy with your product, please return your Chillbo product and we'll exchange it for another or provide a refund.

To be eligible for a return, your item must have been purchased no more than 6 months prior to returning.

To complete your return, we require a receipt or proof of purchase. Please read the full instructions below.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

If you are approved, then you can nominate a product exchange or refund and we'll process it. We'll send you a new Chillbo product or a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then feel free to reach out to our Customer Happiness team at hello@chillbo.com and we will ensure we've processed it accordingly. If we have indeed processed your refund, you will need to contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@chillbo.com and send your item to: 
Chillbo
3681 WALNUT AVE, 
CHINO, CA 91710-2904 
USA

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping
To return your product, you should mail your product to:

Chillbo
3681 WALNUT AVE, 
CHINO, CA 91710-2904 
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.